Credit card Billing

Do I have to pay sales tax or VAT?

Typically, no. Since we are a multinational company we use graphical user interface (GUI) technology to determine your IP address, which would give us your tax jurisdiction. By using this technology we can then charge you from an opposing tax jurisdiction that does not require sales tax or VAT if you are not locally making a purchase. We also adjust the shipping warehouse used for your shipment to further avoid any taxation issues. This allows us to keep prices low and typically the international shipping fees are much lower than local shipping and sales tax or VAT would be.

I have a question about my charges

Click the Login link on the left-hand side of our site to review your order history. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for assistance. Any charge on your credit card will show www.phen375.com as the descriptor or business that charged your credit card and should be displayed on your credit card statement along with the customer service number.

I need a copy of my receipt/invoice

Click the Login link on the left-hand side of our site to log in to your account. There, you can then print invoices.

When will my credit card be charged? 

The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If all the security measures are met, the charge is then locked and your credit card is usually debited instantly, but the timing can depend on your credit card issuing bank’s posting procedures.

Why do I see several charges on my account?

Credit card charges will often show almost immediately. The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If there are any problems with that information the cart may reject the order even though your credit card company approved the charge. This is usually why you may see several charges, but they are only authorizations and not completed charges. The authorization was approved but the charge was declined by our shopping cart security. If you make several attempts it will show on your account. They should be removed within no more than 24 hours and normally the next business day you will notice they are not present. If you are concerned then you can also contact support@phen375.com

When will my credit show on my card?

Credits are usually processed within 24 hours. If you are cancelling your order before it has been sent to the shipping department for dispatch, then you should receive the credit within that 24-hour period. Some credit card companies do not post credit immediately and can take 7-10 business days. If that is the case with your credit card issuing bank it has nothing to do with us. Our credit card processor returns the credit to the issuing bank within 24 hours.

Credit on returned orders

Please see the Return policy section of this site. The credit will depend on several factors, including the condition of product that was returned; as well, handling, inspection and restocking fees all apply to returned products. Approved returns are credited once the returned report has been received and approved; upon approval your credit will usually take a maximum of 7-10 business days.

*This product is a dietary supplement and statements have not been evaluated by the food and drug administration. This product is not intended to diagnose, treat, cure or prevent any disease.*