Cart is empty
Package never arrived
Each package is issued a tracking number from the www.usps.com system; upon delivery, each package will also have a signature confirmation of receipt from the client or foreign postal service used to deliver the package. Each package is insured. If lost, the package will be reshipped to receiver or importer.
We cannot issue refunds on lost shipments; the insurance coverage we use specifically stipulates we have to reship to collect on the missing, lost or stolen package. In many cases the lost shipment will show up within a few weeks.
The insurance company does not allow us to file a claim before 30 business days have passed. This is to avoid people attempting to defraud the postal insurance system and claim a lost or stolen package to receive a refund while already in possession of the package.
The postal system at times is not updated accurately due to high volume or lost data, but usually updates within 30 days. Most missing packages are found within this timeframe and have their tracking updated accordingly. It is a federal crime to commit mail or insurance fraud. To avoid any possible issues we are complying with the postal and insurance regulations as required by law.
Often we prefer to reship a package if Support feels it is warranted. Our intent is to get your order to you in the fastest, most efficient manner possible. If you need help regarding a missing package you should contact firstname.lastname@example.org for assistance.