How to change your order

Package modifications

Once your order has been processed successfully it is sent electronically to our fulfillment center. This third party fulfillment center is fully automated. Once the order is placed the fulfillment center receives the details of your order, and an electronic fulfillment system similar to a robot selects the correct product and amount as stipulated by the order. A shipping label is then printed and a tracking number is issued before, packages are then assembled and sent to the receiving department. There www.usps.com picks up the packages Monday through Friday.

Once the order has been processed, we cannot stop the process. Nor can we cancel orders, redirect them to a different address, or add or change order details or product amounts. The fulfillment center normally completes its process within five minutes after you place your order. Physically attempting to pick your order out and modify it or stop it is not practical or acceptable under our contract with the fulfillment center. Once placed, orders cannot be changed, modified or cancelled. This was agreed upon at the time of purchase when you clicked on “I agree to the terms and conditions” at the time the order was placed.

If you wish to add more products to your order, you will have to issue a new order. The existing order cannot be modified from its original state once it has been processed.