Support details

Customer support response

Customer support is primarily taken care of by email or trouble ticket system. For efficient responses you should contact support via the website or send an email directly to support@phen375.com. You should receive an answer within 24 hours if it is a regular business day. Support does not offer services over weekends or holidays.

Hours of support

Customer service hours of operation are from 9:30 a.m. to 5:00 p.m. Central Standard Time, Monday through Friday. All email support requests will be answered in the order they are received. Please do not send multiple emails for the same issue as this will only delay your response from support.

Phone support

Phone support is not monitored. We do have a phone support number that you can leave a message on if you wish. If you are fortunate and get a live customer support agent they will attempt to assist you. Since live phone support is very minimal and not monitored, if you do call you should leave a message. Make sure to leave a complete message including your name, email, phone number, order number or client ID, and the issue you are having. Support will review the call logs and messages left and return or email a response back.

Shipping support

Shipping support is provided via email. If you need help locating your package, you should first check your order status on your account, then check the tracking number using www.usps.com. This is the same system we use to help you locate your package.

If you are unable to locate your package tracking number or the number you have is not showing as valid, please contact support@phen375.com. Since the fulfillment center enters the tracking information into our system directly, they may be behind in updating the site’s client tracking information or a mistake may have been made when the tracking number was entered.